1. What Personal Information We Collect

We may collect the following types of personal information:

• Identity & Contact Information: Name, date of birth, shipping address, email address, phone number.
• Health Information: Prescription details, medication history, and health information relevant to dispensing medications (collected with your explicit consent).
• Transaction Information: Order history, payment details (processed securely via third-party payment gateways), and delivery preferences.
• Technical Information: IP address, browser type, device information, and cookies when you visit our website.

2. How We Collect Your Information

• Direct interactions: When you create an account, place an order, fill out a form, or contact us.
• Automated technologies: Via cookies and similar tracking technologies when you browse our website.
• Third parties: From healthcare providers (with your consent), payment processors, and delivery partners.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your medication orders
• To verify prescriptions with healthcare providers (where required)
• To manage your account and provide customer support
• To comply with legal and regulatory obligations (including record-keeping under pharmacy laws)
• To improve our website, products, and services
• To send order updates, shipping confirmations, and important service announcements
• To detect and prevent fraud or unauthorised transactions

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

• Healthcare professionals: To verify prescriptions (where legally required)
• Delivery partners: To ship your orders (name, address, phone number only)
• Payment processors: To securely handle transactions (we do not store full payment details)
• IT and service providers: Who help operate our website and systems (under strict confidentiality agreements)
• Law enforcement or regulators: If required by Australian law or court order

5. Health Information (Sensitive Information)

As a pharmacy-related service, we may collect health information (e.g., prescription details). Under Australian Privacy Principle 3:

• We only collect health information with your explicit consent
• It is used solely for dispensing medications and providing pharmacy services
• It is stored with additional security measures beyond standard personal information
• You may withdraw consent at any time (which may affect our ability to provide services)

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your login details and cart contents
• Understand how you use our website (anonymous analytics)
• Show relevant product recommendations

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure:

• 256-bit SSL encryption for all data transmission
• Secure servers with firewalls and access controls
• Regular security audits and updates
• Staff training on privacy and data handling
• Access to personal information restricted to authorised personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by Australian law (e.g., pharmacy record-keeping requirements). When no longer needed, we securely delete or de-identify your information.

9. Your Privacy Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Complaint: Lodge a complaint if you believe we have breached the APPs
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please submit a request through your account dashboard or via our designated privacy request portal. We will respond within 30 days as required by law.

10. Overseas Disclosure

We primarily store and process your information within Australia. Some third-party service providers (e.g., cloud hosting, analytics) may store data overseas. We ensure such providers comply with the Australian Privacy Principles or substantially similar privacy laws. By using our services, you consent to this limited overseas disclosure.

11. Direct Marketing

With your consent, we may send you marketing communications about products, offers, or health information. You can opt-out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your preferences in your account dashboard
• Submitting an opt-out request through our privacy portal

We do not sell or share your information for third-party marketing purposes.

12. Children’s Privacy

Our services are intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal information, please notify us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date. Significant changes will be notified via email or a notice on our website.

14. Making a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may:

• Submit a complaint through our privacy complaint portal (available in your account dashboard)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated May 2026.